Service & Support Free Phone: 0800 6524111Total Support - from the people who manufacture the products – ZEAG. Control Programs and management software from the people who write it – ZEAG. And excellent service directly from the people who maintain it – ZEAG. A key reason for choosing Zeag is reliability. With massive peaks and troughs in usage, a delay due to a machine breakdown can ripple back through the entire company, with security staff and information desk staff tied up solving problems and costing much more than lost revenue. Software Support ContractZeag’s Software Support Contract means that you have the latest version of software with the most up to date features as they are released. Software is an integral part of today’s rapidly changing environment, providing the intelligence that drives workflow, productivity and more important, profitability of your car park. That’s why you need to keep your software up to date—or risk being unable to respond to your customers’ requirements. With Zeag Software Support, you maximise the software investment and can easily maintain your parking solution for years. Why not let Zeag do all of the hard work? With a Software Support Contract (SSC) you can concentrate on operating car parks without the hassle of worrying about PC hardware, software and licensing updates. An SSC not only provides you with piece of mind but can also reduce and limit costly call out fees, support costs and minimise downtime. Why do I need one now? Feedback from our customers tells us that when things go wrong there are three main concerns:
What’s included in The Software Support Contract?
Zeag’s SSC is priced from £980 per annum (excl VAT). Whether its annual software updates or a comprehensive IT support programme, Zeag can tailor make any package to your individual requirements. In order to minimise risk and avoid disruption to your business a SSC is a MUST. Often people assume that software takes care of itself, but like your office PC you’re parking equipment software needs protecting and updating too! Don’t leave anything to chance.... Call us now on 013 727 45605 or email us at sales@zeaguk.com Problem MonitoringWith such excellent revenues from parking it is important to know about problems as soon as they occur, even if there is no-one on site. The Zeag management system is constantly in touch with all machines and can alert you instantly to any problems. Tracking Problem ResolutionWe recognise the revenue which can be lost from a machine failure. Our engineers are geared up for quick response times, country wide. Our vehicles are tracked so we can tell you how near an engineer is and we keep on top of the system until it turns into a solution. We even remind you when to order consumables.
Remember when the Parking equipment fails you lose revenue, it’s not about how quickly engineers respond, but how quickly they effect a fix. Zeag UK measure fault to fix – a real Key Performance Indicator of Service Delivery. |